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    Smart Tradie System Terms & Conditions

    Last Updated: July 2026

    Welcome to Smart Tradie System, a service provided by Lead Legends ("we", "our", "us"). By engaging our services, you agree to these Terms and Conditions.

    1. Services

    Smart Tradie System provides digital marketing solutions for trade and service businesses, including but not limited to:

    • Website design and development
    • Website hosting and maintenance
    • CRM setup and management
    • Marketing automations
    • Missed Call Text-Back
    • AI chat and communication tools
    • Lead management
    • Review generation systems
    • SEO services
    • AI voice reception (where applicable)
    • SMS and email automation
    • Reporting dashboards
    • Other digital marketing services

    Services vary depending on your selected package.

    2. Subscription

    Most Smart Tradie System services operate on a monthly subscription.

    Your subscription includes only the features outlined in your chosen package.

    Additional services, custom development, integrations or consulting may incur additional fees.

    3. Setup Fees

    Any one-off setup fee is payable before work commences unless otherwise agreed.

    Setup fees are non-refundable once work has commenced.

    4. Monthly Payments

    Monthly subscriptions are billed in advance.

    Payments are automatically charged using your nominated payment method.

    Failure to pay may result in suspension of:

    • Website
    • Hosting
    • CRM
    • SMS
    • AI features
    • Automations
    • Forms
    • Calendars
    • Other connected services

    Accounts more than 14 days overdue may be suspended without notice.

    5. Failed Payments

    If a payment fails, we may attempt to process the payment again.

    If payment remains outstanding:

    • Services may be suspended.
    • SMS credits may stop.
    • Websites may become inaccessible.
    • Automations may cease functioning.

    Outstanding invoices remain payable regardless of service suspension.

    6. Minimum Term

    Unless otherwise stated in writing, subscriptions operate on a month-to-month basis.

    Some promotional offers or discounted pricing may require a minimum commitment.

    7. Cancellation

    You may cancel your subscription by providing at least 14 days written notice before your next billing date.

    Cancellation requests must be submitted via email.

    No partial month refunds will be provided.

    Upon cancellation:

    • Hosting will cease.
    • CRM access will be removed.
    • Automations will stop.
    • SMS services will end.
    • AI services will stop.
    • Review systems will cease.
    • Websites may be taken offline.

    8. Website Ownership

    Once all setup fees have been paid in full, you own the written content and branding supplied by you.

    Unless otherwise agreed:

    • Smart Tradie System retains ownership of proprietary templates, systems, workflows, automation logic, software, coding methods and intellectual property.
    • Our CRM, automation systems and backend workflows remain our intellectual property.

    If you cancel your subscription, hosted systems may no longer be available.

    9. Hosting

    Hosting is included only while your subscription remains active.

    If hosting is cancelled:

    • your website may be taken offline
    • connected email forms may stop working
    • integrations may cease

    10. Domain Names

    If we register a domain on your behalf:

    • ownership can be transferred upon request once any outstanding invoices are paid.
    • annual renewal fees remain your responsibility.

    11. Client Responsibilities

    The client agrees to:

    • Provide accurate business information.
    • Supply logos, branding and content where required.
    • Maintain required licences and insurances.
    • Respond to requests for approvals in a timely manner.
    • Ensure all advertising claims comply with Australian Consumer Law.

    Delays in supplying information may delay project completion.

    12. Third-Party Services

    Our systems integrate with third-party providers including but not limited to:

    • Google
    • Meta
    • Stripe
    • Twilio
    • OpenAI
    • HighLevel
    • Microsoft
    • Domain registrars
    • Email providers

    We are not responsible for outages, policy changes, pricing changes or service interruptions caused by third-party providers.

    13. SMS, AI and Calling Charges

    Some services incur usage-based charges including:

    • SMS
    • Phone calls
    • AI voice
    • AI conversations
    • Email sending
    • Premium integrations

    Where applicable these charges may be billed separately or deducted from your allocated usage.

    14. SEO Services

    SEO is an ongoing marketing service.

    While we follow industry best practices, we cannot guarantee:

    • Google rankings
    • First page positions
    • Traffic increases
    • Leads
    • Sales
    • Revenue

    Search engine algorithms are outside our control.

    15. Marketing Results

    While we aim to improve your online presence, we do not guarantee:

    • enquiries
    • conversions
    • sales
    • revenue
    • return on investment

    Business results depend on numerous factors outside our control including competition, pricing, customer service, reviews and market conditions.

    16. Intellectual Property

    All proprietary software, automation systems, workflows, templates, graphics, custom coding and internal systems developed by Smart Tradie System remain our intellectual property unless otherwise agreed.

    Clients may not copy, resell or reproduce our systems without written permission.

    17. Confidentiality

    Both parties agree to keep confidential any commercially sensitive information shared during the course of the engagement.

    18. Limitation of Liability

    To the maximum extent permitted by Australian law, Smart Tradie System shall not be liable for:

    • loss of profits
    • business interruption
    • loss of data
    • indirect damages
    • consequential damages
    • missed enquiries
    • missed bookings
    • software outages
    • third-party failures

    Our total liability shall not exceed the fees paid by the client during the previous three months.

    19. Warranties

    We provide services with reasonable care and skill as required under Australian Consumer Law.

    Nothing in these Terms excludes any rights you may have under the Competition and Consumer Act 2010 (Cth).

    20. Privacy

    We collect and store business information required to provide our services.

    By engaging us, you consent to this information being used for:

    • website development
    • CRM setup
    • automation
    • customer communication
    • technical support

    Please refer to our Privacy Policy for more information.

    21. Service Availability

    While we aim for maximum uptime, uninterrupted service cannot be guaranteed.

    Scheduled maintenance or unforeseen outages may temporarily affect service availability.

    22. Changes to Services

    We may improve, modify or replace features as technology evolves.

    Where practical, we will notify clients of significant changes that materially affect their service.

    23. Governing Law

    These Terms and Conditions are governed by the laws of Queensland, Australia.

    Any disputes shall be subject to the jurisdiction of the courts of Queensland.

    24. Contact

    Lead Legends – Smart Tradie System

    Email: info@leadlegends.com.au

    Website: https://leadlegends.com.au

    By engaging Smart Tradie System or continuing to use our services, you acknowledge that you have read, understood and agree to these Terms and Conditions.